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  • Cisco CallManager (all versions)
  • CallManager Express
  • Avaya CM S8000 series and IP Office 500
  • NEC Univerge - SV8000 series, IP only
  • generic SIP
  • IPTrade turrets
  • Mitel

IP Phones

  • All Cisco IP Phones
  • All SIP phones

Operating System

  • Any Windows OS 32 and 64 bit compatible

Hardware Requirements

  • Software only recording system, no proprietary cards
  • Industry-standard Intel compatible server supplied by customer
  • Network connection to voice traffic, using a hub or a mirrored port for promiscuous mode network sniffing

Recording Capacity

  • Up to 400 simultaneous calls on a single dual core CPU

Retention Capacity

  • Speech compression, VBR, Stereo, 170 hours per GB
  • ~ 18,000 compressed talk hours on one 120GB HDD

Supported codecs

  • G.711 A-law and μ-law
  • G.722
  • G.729 (extra options: G.729A, G.729B, G.729AB)
  • Opus

Recording Architecture

  • Passive network sniffer, Skinny Protocol
  • SIP trunk recorder compatible with newer Cisco phones
  • Stereo, each party is heard in a different channel

Embedded Database

PostgreSQL 9.512


  • Secure access to recordings
  • Managers have access to calls based on logical departments filters

Call records access

  • Web interface + desktop player
  • Phone Service interface (on Cisco IP Phones 7940, 7960, 7970)


  • Technical Support includes Software Upgrades
  • TeamViewer software included