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Editions

There are two CallReplayTM editions available: Evaluation and Production.

The Production edition is commercial and provides all the outstanding features packaged into an easy to install kit. The Evaluation edition is a 30 calendar days time limited version (or based on license granted), that contains all the benefits available for Production edition.

If you want an evaluation license, you can request it via email from info@call-replay.com or http://call-replay.com/go/contact.

You can find the latest versions of CallReplayTM including the Evaluation edition on our website at CallReplay Download page.

Technical Specification

VoIP PBX

  • Cisco CallManager (all versions)
  • CallManager Express
  • Avaya CM S8000 series and IP Office 500
  • NEC Univerge - SV8000 series, IP only
  • generic SIP
  • IPTrade turrets
  • Mitel

IP Phones

  • All Cisco IP Phones
  • All SIP phones

Operating System

  • Any Windows OS 64 bit

Hardware Requirements

  • Software only recording system, no proprietary cards
  • Industry-standard Intel compatible server supplied by customer
  • Network connection to voice traffic, using a hub or a mirrored port for promiscuous mode network sniffing

Recording Capacity

  • Up to 400 simultaneous calls on a single dual core CPU

Retention Capacity

  • Speech compression, VBR, Stereo, 170 hours per GB
  • ~ 18,000 compressed talk hours on one 120GB HDD

Supported codecs

  • G.711 A-law and μ-law
  • G.722
  • G.729 (extra options: G.729A, G.729B, G.729AB)
  • Opus

Recording Architecture

  • Passive network sniffer, Skinny Protocol
  • SIP trunk recorder compatible with newer Cisco phones
  • Stereo, each party is heard in a different channel

Embedded Database

PostgreSQL 12

Security

  • Secure access to recordings
  • Managers have access to calls based on logical departments filters

Call records access

  • Web interface + desktop player
  • Phone Service interface (on Cisco IP Phones 7940, 7960, 7970)

Support

  • Technical Support includes Software Upgrades
  • TeamViewer software included
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