Automatically Record Phone Calls - Damage control and increased
accountability in your personnel, suppliers and customers.
Manual (On-Demand) Control: recording can also be initiated by the
user using the browser or IP Phone Service. Both
Full Call and Partial Call recording modes are supported.
Multiple Recording Methods: CallReplay supports both port
mirroring (SPAN) and forked recording (SPANless).
Hardware recording coming soon!
Monitor live calls: Listen to a call in progress, through the
browser or IP phone service. You can also whisper to the agent
without being heard by the external party (IP phone service).
Browse Recordings by Agent - Superb browsing interface tracks agents
across multiple phone numbers.
Search by caller ids, phone numbers, annotations, time, description,
tags, etc.
Replay, Annotate and e-Mail phone call recordings. Easy, secure
access to call recordings, using a web audio player, desktop audio
player or IP Phone Service.
Tagging & Searching calls with customized hierarchical tags has
never been easier.
Call Scoring & Custom Forms - Integrated agent scoring and reporting
module
Agent Call Statistics Reports: the number of calls made, received,
etc by each agent
Email Notifications: automatically send email when a predefined
number appears in a call.
Backup & Restore: Archive calls on DVDs, HD-DVDs, BluRays or SANs. A
single DVD can store up to 15,000 calls of 5 minutes each, due to
the state-of-the-art voice compression technology incorporated in
CallReplay.
Reverse Caller Lookup - Displays the caller name and business unit
using the company Phone Directory.
Multi Site Replication: using queued replication, you can record
many network partitions and centralize recordings at the HQ.
Recording and replication survive a downed WAN link.
Specialized Speech Compression lowers the storage requirements 8
times over MP3 and allows 18,000 hours of phone calls storage on one
120 GB hard drive.
Call History - follow a call as it is transferred, put on hold or
parked
Audit Replays – prevent recordings abuse by browsing the list of
accesses to a call.
XML Phone Service – handily review your past calls from your XML
enabled phone (Cisco IP Phones 7940, 7960 & 7970). Authenticate,
Browse, Play, Rewind, e-mail, mark important. You can also assign
calls to folders.
Access Control Lists – fine grained permission system to allow
listening and acting on calls.
Automatic Software Update - the easiest, fastest way to apply
patches
Thin Client Deployment – The administration and user tools run in
all web browsers supporting Flash.
Integrated Support Tools – Request & receive technical support with
a few clicks, by using the integrated log packer and TeamViewer
support tool.
Passive network sniffing assures zero impact of recording on PBX
performance and improves system reliability.
Try Before You Buy – Download a fully-featured evaluation version
with a friendly configuration wizard from:
http://www.call-replay.com