Phone Services
Using the IP Phone Service
The IP Phone Service allows users and managers alike to benefit from a
couple of useful functions.
These are: Recordings, Monitoring, and Record on demand. They are all
described below in the application Main Menu section.
Note: The Monitoring function in the IP Phone Service is only
accessible to Managers.
Login
Here you will enter your username and PIN.
Services menu
After the login, you will be presented with this screen.
- Select the Services menu.
- From the Services menu, select application name
Phone Service Menu
There are three options in the application IP Phone Service Main Menu:
Recordings It allows call playback, moving a call to a folder and email to the address set in the application Configuration. Monitoring It allows monitoring of a selected phone number. Record this call It allows Record on Demand.
Open Recordings then select the extension you want
In this case, the only selection you can monitor is 2002. To select another, press the Other tab then enter the PIN accordingly.
Now you are presented with the list of calls from that extension. From here you can play move calls to application folders and E-mail them to the address set in application Configuration.
Monitoring
From the main application menu, open Monitoring and select the extension you want
In this case, the only selection you can monitor is 2002. To select another, press the Other tab then enter the PIN accordingly.
Next you must enter the Phone Number you want to monitor
After you have finished your selections, you should see the window below
as a confirmation
On Demand Recording
Allows an agent the recording of a call in progress. Regardless of the moment you gave the command to record, that conversation will be recorded entirely.
