Roles
Roles are collections of permissions similar to Windows user groups.
The application has 3 built-in roles: Administrators Group, Supervisors
Group and Agents Group.
| Administrators | can configure the application which includes adding other users, upgrading it or configure system-wide settings may take any action on any call |
| Supervisors | can replay his own calls and the calls in al the departments and their sub-departmentes. |
| Agents | can only access his own calls |
An administrator can also configure the application so that a manager
can only replay calls, with the exception that a manager can view all
calls within the filter set.
The administrator account settings are made in application web site.
