Retention Policy

CallReplay can respond to various data retention requirements and can be configured in various ways in order to meet such requirements. By default, CallReplay keeps call records until there is no more storage available.

To set retention policy

  1. Go to System | Configuration.
  2. Select item category for which you want to customize the retention policy.
  3. Click on Retention Policy tab.
  • Keep For Period - it will keep the user's recordings for the specified amount of time, then delete them
  • Keep Until Backup - it will keep the user's recordings untill they are backed up, then delete them
  • Keep until Space Required - will keep user recordings untill the set amount of disk space is reached.