Recording Policy

Recording policy has been integrated into the new unified configuration menu, so it is now possible to customize it for departments or even users. Inheritance works for recording policies as well. You may change the settings for a particular user, folder, or just go with the default policy:

 

 

• The Call Recording Trigger determines if calls are recorded automatically, on-demand or not at all
• The Screen Recording Trigger is deprecated
• Channel Pool subscribes the user to a Pool, please make sure enough channels are provisioned to the selected pool
• On Demand Approval determines if the full call is recorded, or if the recording is done after the request
• Enabling Record Unlicensed will register calls that do not match the recording policy, but they will have no audio recording available
• Incoming, Outgoing or Internal recording determines if a call is recorded, based on the direction of the call

For proper call direction determination, you need to set the External PBX Trunks in the PBX configuration interface. For details, please consult the CallManagers (PBXs) Configuration page

• Recording Parked and Transferred calls will keep recording such a call regardles of the next leg's policy
• Remove Empty will delete all recordings with no associated audio data
• Lookup Party Name will get the CallerID value from the PSTN and associate it