Silent Monitoring/Recording Supported Devices

Silent Monitoring/Recording supported device reference chart for Cisco Unified Call Manager

Device/Phone Model	SCCP	SIP	Gateway-based RTP-Unencrypted Media	Automatic Recording	Silent Selective Recording	User Selective Recording (available in UCM 9.0 or later)	Device-based (built-in-bridge) RTP- Unencrypted Media	Device-based (built-in-bridge) sRTP - Encrypted Media	Remarks
Analog Phone	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 12 S	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 12 SP	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 30 SP+	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 3905	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 3911	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 6901	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 6911	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)
Cisco 6921	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)
Cisco 6941	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)
Cisco 6945	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011.
Cisco 6961	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4)
Cisco 7811		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7821		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires SIP firmware 10.1(1)	Requires SIP firmware 10.1(1)
Cisco 7841		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires SIP firmware 10.1(1)	Requires SIP firmware 10.1(1)
Cisco 7861		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires SIP firmware 10.1(1)	Requires SIP firmware 10.1(1)
Cisco 7902	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7905	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7906	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7910	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7911	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7912	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7914 Sidecar	XX		Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7915 Sidecar	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7916 Sidecar	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco CKEM Sidecar		XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later
Cisco 7920	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7921	XX		Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later	CUCM 6.0(1) requires Aug 2008 firmware update
Cisco 7925 & 7925-EX	XX		Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7926	XX		Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 7.0(1) or later	Requires UCM 7.0(1) or later
Cisco 7931	XX		Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7935	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7936	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7937	XX		Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	No	Requires March 2010 firmware update 1.4(1)
Cisco 7940	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7941	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7941G-GE	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7942	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7945	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7960	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 7961	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7961G-GE	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later	End of Software Maintenance Release 2009
Cisco 7962	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7965	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7970	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later	End of Software Maintenance Release 2009
Cisco 7971	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later	End of Software Maintenance Release 2009
Cisco 7975	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires UCM 6.0(1) or later	Requires UCM 8.0(1) or later
Cisco 7985	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco 8811		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 8.5(1) or later	Requires UCM 8.6(2) or later
Cisco 8831		XX	Requires UCM 10.0(1) or later	Yes	Yes	SIP, Device-based only	Requires SIP firmware 9.3(2)	Requires SIP firmware 9.3(2)
Cisco 8841		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 8.5(1) or later	Requires UCM 8.6(2) or later
Cisco 8845		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 8.5(1) or later	Requires UCM 8.6(2) or later
Cisco 8851		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 8.5(1) or later	Requires UCM 8.6(2) or later
Cisco 8861		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 8.5(1) or later	Requires UCM 8.6(2) or later
Cisco 8865		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 8.5(1) or later	Requires UCM 8.6(2) or later
Cisco 8941	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(5) or later	Requires UCM 8.0(1) or later	Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011.
Cisco 8945	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(5) or later	Requires UCM 8.0(1) or later	Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011.
Cisco 8961		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	CUCM 8.0(1) requires March 2010 firmware update 9.0(2)
Cisco 9951		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	CUCM 8.0(1) requires March 2010 firmware update 9.0(2) CUCM 10.0(1) requires firmware update 9.4.1
Cisco 9965		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	CUCM 8.0(1) requires March 2010 firmware update 9.0(2)
Cisco 9971		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.0(1) or later	CUCM 8.0(1) requires March 2010 firmware update 9.0(2) CUCM 10.0(1) requires firmware update 9.4.1
Cisco DX650		XX	Requires UCM 10.0(1) or later	Yes	Yes	Yes	Requires UCM 7.1(3) or later	Requires UCM 8.5(1) or later	CUCM 10.0(1) requires firmware update 10.1.1
Cisco DX70		XX	N/A	Yes	Yes	N/A	Requires UCM 8.5(1) or later	Requires UCM 8.5(1) or later
Cisco DX80		XX	N/A	Yes	Yes	N/A	Requires UCM 8.5(1) or later	Requires UCM 8.5(1) or later
Cisco E20	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco EX60	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco EX90	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco CTS 500	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco CTS 500-32	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco CTS (all other device models)	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco ATA 186	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco ATA 187	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco ATA 188	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco IP Communicator	XX	XX	Requires UCM 10.0(1) or later	Yes	Yes	SCCP, Yes SIP, Device-based only	Requires CIPC v7.0(1) or later	No
Cisco Jabber for Windows -Softphone Mode		XX	Requires UCM 10.0(1) or later	Yes	Yes	No	Requires Jabber for Windows 9.2 or later	Requires Jabber for Windows 9.2 or later
Cisco Jabber for Windows -Extend/Connect Mode	N/A	N/A	Requires Jabber for Windows 9.2 or later and UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
Cisco Jabber for Windows -Remote Desktop Control Mode	N/A	N/A	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.
Cisco Jabber for Mac -Softphone Mode		XX	Requires UCM 10.0(1) or later	Yes	Yes	No	Requires Jabber for Mac 9.2 or later	Requires Jabber for Mac 9.2 or later
Cisco Jabber for Mac - Remote Desktop Control Mode	N/A	N/A	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.
Cisco Jabber for iPad (Wifi-only)	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
Cisco Jabber for iPhone	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
Cisco Jabber for Android	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
Cisco Unified Personal Communicator - Softphone Mode	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco Unified Personal Communicator - Remote Desktop Control Mode	N/A	N/A	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Softphone Modes	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Remote Desktop Control Mode	N/A	N/A	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.
Cisco Unified Communications for RTX (CUCRTX) -Softphone Mode	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
Cisco Unified Communications for RTX (CUCRTX) - Remote Desktop Control Mode	N/A	N/A	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.
Cisco Web Communicator forWx Social -Softphone Mode	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
Cisco Web Communicator forWx Social - Remote Desktop Control Mode	N/A	N/A	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.
Cisco Unified Communications Integration for WebEx Connect -Softphone Mode	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode	N/A	N/A	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.	Refer to the device model under remote control to determine support.
VGC Phone	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
VG224	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
VG248	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
CTI Port	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	Yes	N/A	N/A
CTI Remote Device (Extend & Connect)	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	Yes	N/A	N/A
CTI Route Point	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
CTI Route Point (Pilot Point)	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
ISDN BRI Phone	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Carrier Integrated Mobile	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
IMS Client	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	No	N/A	N/A
Mobile Communicator	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A	Not a supported device
Nokia S60	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	Yes via DTMF	N/A	N/A
Remote Destination Profile (Single Number Reach)	N/A	N/A	Requires UCM 10.0(1) or later	Yes	Yes	Yes via DTMF	N/A	N/A