Answers

CallReplay allows the creation of custom 'answers' templates that can be bounded with a particular question depending on specific evaluation needs and based on the context of that question.

[To create a new answer template]{style=“text-decoration: underline;”}:

  • Go to Quality > Quality Standards.
  • Click Add button.
  • Enabled: Make the answer available to be bound with a question
  • Label: Meaningful label.

With the installation, CallReplay provides seven predefined answer templates that can be used and which cover most of the needs.

To edit an answer template:

  1. Go to Quality > Answers.
  2. Select the template you want to edit.
  3. Click Edit button.
  4. To edit a specific lable, double click over it.