Licensing

• 1: License Management
• 2: Licensing Pools
• 3: Branch Licensing

1 - License Management

Overview

Before using CallReplay you need a valid license. Depending on your specific needs, RAI Software can provide the following licenses:

• Ultimate
• Evaluation
• Replication
• Codecs

Please contact us by sendig an e-mail at info@call-replay.com or check our contact page at http://call-replay.com/go/contact.

There are two kinds of license files: 

• .lix is a generic license, not-activated or bound to any computer.
• .bind is an activated license file which only works on the computer where it was activated. Only production licenses need to be activated.

User Agreement Violations

• Loading the same license file (that is, with the same license ID) on two servers at the same time.
• Using the license file after it has been revoked or superseded by a newer license file.

Add License

To add a new software license file, select System | Licenses from the menu then click the Upload button. The license fill will be automatically activated if necessary and stored in the DataFolder/Licenses directory.

If you have troubles with licencing CallReplay, please contact our web site for license verification, please open the Manual Activation link (http://lix.call-replay.com/Lix/ManualActivation/) on a computer with Internet access and fill in the requested information.

Company Wide Recording (CWR) License

If you have a Company Wide license type, ensure that application can contact CallManager to establish the number of registered phones.

This licensing model is obsolete, do not configure it unless instructed by technical support.

You must supply a user name and a password in the “Company Wide Recording” tab, which is used for authentication with the CallManagers. This user must be the same on all the specified CallManagers. The password must be the same on all the specified CallManagers. You don't need to specify the password each time that you make an update in the configuration page, but only when you need to change the existing password.

System | Licensing | License

Branch Licensing

You may use the same license to run multiple CallReplay sites, by splitting the available channels between them.

You will need to configure the server that has the license activated as the HQ licensing server:

• enable "Act as HQ Licensing Server"
• make sure the "HQ Address" is correct and reachable by the branches
• set a password for the branch connection
• make sure that the branch is enabled once it is connected and appears in the list
• edit a branch to set the number of channels allocated to it

 In order to configure branch licensing, please go to System > Licensing > HQ/Branch Licensing.

The  other servers must be set up as licensed branches:

• go to the Branch tab and check the "Act as Licensed Branch"
• enter the HQ address and port
• enter the connection password
• click save 

2 - Licensing Pools

Channel allocation is now achieved through the Licensing Pools page. You can allocate channels to each type of recording here, to suit your specific recording requirements.

• The order tab adds a weight, so that if a user has 2 different recording policies, (a user may reside in 2 departments, for example) it will select the policy with the highest weight.
• All recording policies have their name, quality of service and description displayed here.
• Active Voice Channels / Screen Recorders show the current usage in the respective channel
• Voice subscriptions are the total amount of users that have the respective recording policy. Note: If the number of subscriptions exceed the number of provisioned channels for reserved recording, the configuration will become invalid. You will have to provision more channels to meet the QOS.
• Provisioned channels represents the number of channels you allocated to the respective recording policy.

  System > Licensing > Licensing Pools

Editing a pool allows you to change its properties and allocate recording channels.

• The name will allow you to identify the pool both in the Licensing Pools page and in Recording Policy, when assigning a user to a pool.
• You can use the description to add more info about a pool
• The Screen Recorders and Channels boxes are deprecated
• Reserved Quality of Service enforces provisioning of resources, so that there must always be at least as many channels provisioned as there are subscribers. This means that all calls that are assigned to this channel pool will always have an available channel for recording.
• Best Effort Quality of Service, or dynamic mode allows more subscriptions than provisioned channels. When the provisioned resources are used, subsequent calls will not be recorded untill a channel is freed.
• The Order is used in the case of a call that may ba assigned to different categories, having different Licensing pools settings. The values of the different "Order" will be compared, and the pool with the highest order will be assigned for the call.

Please note that for setting Automatic or on-demand recording, you must set the Recording trigger in the Recording Policy tab, in the Configuration window. The difference between Automatic and OnDemand pools is only for backward compatibility.

3 - Branch Licensing

You may use the same license to run multiple CallReplay sites, by splitting the available channels between them.

In order to configure branch licensing, please go to System -> Licensing -> HQ/Branch Licensing.

You will need to configure the server that has the license activated as the HQ licensing server:

• Enable "Act as HQ Licensing Server"
• Make sure the "HQ Address" is correct and reachable by the branches
• Set a password for the branch connection
• Make sure that the branch is enabled once it is connected and appears in the list
• Edit a branch to set the number of channels allocated to it

 System > Licensing > license HQ / Branch Licensing

The  other servers must be set up as Licensed Branches:

• Go to the Branch tab and check the "Act as Licensed Branch"
• Enter the HQ address and port
• Enter the connection password
• Click Save