Adding new Phone Services
1. Customizing the Phone Services
The default CallReplay Phone Service will display a menu where
different functions can be selected. However, you can customize the
Phone Service URL so that you can access a specific function with a push
of a button. The different functions and their URL's are displayed in
Table 1.
Table 1
| Service | Description | URL |
|---|---|---|
| Main Service | Provides users with a menu with extensions | http://x.x.x.x:80/CallRecorder/phoneService?name=#DEVICENAME# |
| Recordings | Listen to audio recordings, according to user’s access rights | http://x.x.x.x:80/CallRecorder/phoneService/replayPhoneListOfExtensions?name=#DEVICENAME# |
| Monitoring | Listen to live calls, according to user’s access rights | http://x.x.x.x:80/CallRecorder/phoneService/monitoringPhoneListOfExtensions?name=#DEVICENAME# |
| Record this call | Demands recording of current call | http://x.x.x.x:80/CallRecorder/phoneService/onDemandPhoneDemandThisCall?name=#DEVICENAME# |
| Pause this call | Pauses the recording of current call | http://x.x.x.x:80/CallRecorder/phoneService/recordPause?name=#DEVICENAME# |
2. Adding a new Phone Service
Log in Cisco Unified CM Administration, then go to Device -> Device
Settings -> Phone Services and add a new service
Enter the new name of the service and the URL (which can be found in
Table 1) and then check Enable
3. Subscribe your phone to the new service
In the Phone Configuration window, select Subscribe/Unsubscribe Services
and click go, then select the new service in the pop-up window, click
next and subscribe.
4. Add the Service to a softkey button
On the right-hand side, look for add new SURL, click it and add the new
service. Attention: if the Add new SURL is in the Unassigned Associated
Items list, you will need to create a custom Phone Button Template, to
add
the service URL to one of your available softkeys (see section 5).
5. Creating a new Phone Button Template
If you need to assign Service URL to softkeys, you will need to create a
new Phone Button Template. Go to Device -> Device Settings -> Phone
Button templates, find the one you are using for your phone, select it,
press copy and set a new name for it.
Search for the new template, select it, and configure the softkeys you
wish with the Service URL option.
Finally, go back to the phone's configuration, select the new button
template and apply the new configuration.