Companion Applications

• 1: CallReplay Administration
• 2: Change/Reset Password
• 3: Site Configuration
• 4: Get Support
• 5: pgAdmin
• 6: TeamViewer
• 7: Localization+

1 - CallReplay Administration

When you install CallReplay you can configure it to meet your specific needs. After you completed the setup you will have on the server: installed binaries, configured security permissions, configured registry settings, configured database, and the web site.

Please refer to Install and Setup on Windows section for more details on installing CallReplay.

You can access CallReplay in two ways: locally from the server, or remotely.

To access CallReplay locally

Go to Start > CallReplay > CallReplay Administration.

To access CallReplay remotely

1. Open your browser
2. In the address bar introduce the address where the server is installed

If you don't know the exact address, please your system administrator

2 - Change/Reset Password

Reset Password

Change Password

Each user that has permission to log in to application site can change his password and pin by clicking Session / Change Password.
They can change only password, only pin or both by leaving blank the undesired field.

3 - Site Configuration

You need to run Site Configuration with administrator privileges

4 - Get Support

CallReplay Get Support is a symbolic link provided for convenience giving quick access to the support web site that can be accessed at CallReplay Contact{.external-link}.

Sales

For any products and sales related questions including quotes, terms and conditions, or discounts available please contact us via:

Technical

For any technical related questions and support, please contact us via:

Others

For more details about CallReplay please visit CallReplay

5 - pgAdmin

CallReplay uses an embedded PostgresSQL and pgAdmin is a popular administration and development platform for PostgreSQL. Both PostgreSQL and pgAdmin comes together with CallReplay.

Database server configuration (e.g. port, user, password) are set during setup proceess

• Default Port: 5432
• Default User Name: callreplay
• Default Password: CallReplay_2005

To open pgAdmin

1. Go to Start > CallReplay > pgAdmin.

For more details and extensive documentation please go to https://www.pgadmin.org/docs/. 

6 - TeamViewer

TeamViewer is a proprietary package for remote desktop control and sharing, online meetings, web conferencing and file transfer between computers or mobile devices.

It comes with CallReplay and is installed together with it.

It is provided as a mean for a better support and you can use it to connect with our support specialists.

To open TeamViewer

1. Go to Start > CallReplay > TeamViewer.
2. Transmit Your ID and Password to our support specialists

For more details about TeamViewer features and other settings please check TeamViewer Website{.external-link}.

7 - Localization+

Requirements

For creating a custom localization of CallReplay you need at least version 7.1.10 of application installed using a full setup.

Creating/editing CallReplay localization

CallReplay CallRecoder has two major components who need to be translated separately. One component is recorder service and other is site administration.

First thing which must be done is to create a copy of entire Translations folder into CallReplay data folder. Translations folder can be found in installation path, usually c:\Program Files\CallReplay\System\Translations. Data folder is the folder where the database is kept, default value is C:\CallReplay.

Once we have new Translations folder we can start to create/edit translations. All customizations must be done in this new Translations folder otherwise will be lost after first running of CallReplay Software Update or after a full setup.

The tools used for translation are "translate_site.cmd"  and "translate_server.cmd".

Create a new translation for CallReplay site

Go to the new Translations folder created using indications from previous paragraph.

Duble-click on "translate_site.cmd" file. If this is the first time when the translation tool is used you must select a language for translation tool interface:

After language selection the main window of translation tools is shown:

Press the add language button:

Select desired language from the list:

The result is a new Language node:

 Now select the new language and translate every key from the master file to the new language. Next picture show how to do translate "All rights are reserved" to Korean.

The untranslated keys are shown with blue color. So it is easy to know which keys are translated and which not.

For saving the new language press "CTRL+S" which is a shortcut for File>Save option and a new file having name* "site_xx.properties"* will be created where xx is the language code.

Create a new localization for CallReplay service

Go to new Translations folder and double-click on "translate_server.cmd". The same tool as for translating site will be shown excepting that the keys are for CallReplay service.

Create a new localization for CallRecoder service following the same steps as for CallReplay site. The name of the new translation will be "server_xx.properties" where xx is the language code.

Activate a new localization

A new localization becomes active after including in file "locale.properties" the line: *xx=Language *and restarting of CallReplay service.

e.g.: ko=[[한국의]{.hps}]{.short_text lang=“ko”}

Editing an existing localization for CallReplay site and service

Run the translation tool ( "translate_site.cmd" for site and "translate_server.cmd" for service ), select the language and edit the keys accordingly. Save the changes ( CTRL+S or File > Save ).