Replay Calls is the main user page. From here you can play and search recordings and access the call details page for each recording. Video recordings can also be accessed from here
Introduction

From the top menu choose Replay Calls:

Menu > Replay Calls

Replay Calls is the main user page. From here you can play and search recordings and access the call details page for each recording. Video recordings can also be accessed from here


In the Replay Calls menu you can see by default all calls recorded today. They can be found in the All folder on the left and distributed among the users.


Note: You can only play the calls that your user account has permission to playback.



Quick Play


Next we will show you how to listen to your calls. Click on speaker icon and a new window will appear, as shown below:


Replay Calls >Audio Player




From here you can Play your selected call by pressing the highlighted button.
Notice the caller ID's, first the caller then the called, the start date&time and the duration.


In addition to listening to recorded calls, if a call has an associated video recording, shown by a blue-lit film icon, you can click on it to view the video recording with the call's audio.


Replay Calls > Video Player


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/17-videoplay_image_not_found


 This will open the Video Player window, which displayes the time, date and the parties involved with the associated call.



Live Monitoring


If a call is in progress it can be monitored. For this, press the speaker button and the following window is shown:


Replay Calls >Audio Player


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/03-monitor_image_not_found



Properties of the call


Click on the details icon and choose Properties, or double-click a call. A window will appear, as shown below:


Replay Calls >Call Properties


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo1_image_not_found


Here you can view the call/video details, view/change the call's category, set description of call or export the call to email or to disk using wav or speex format. 


Categories
You can assign more users/categories to a call


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo4_image_not_found


 


Editing Descriptions


In the text box enter the description you want. Then click the Save button.


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/5DX04-callinfo5_image_not_found


 


Quick Save - Mailing


The options presented are Save Call or sending it by E-mail using the Wav or the Speex format.


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo6_image_not_found


 


Wav(Waveform Audio) A common audio uncompressed file format for Windows computers (.wav). It has the advantage of being played by any Microsoft Windows sound application, the disadvantage being that it is uncompressed, thus, very large.
SpeexA free software speech codec designed for VoIP which provides very good quality speech and low bit rate, thus, occupying less disk space.


 



External Numbers - Customers


Phone number can be added/assigned to a customer. For this, click on exclamation mark and choose Add to Customer


Replay Calls > Add to Customer


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/06-customers_image_not_found


You can select an existing customer or add a new one.



Advanced Search


In the Replay Calls page you can search recordings


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-09-Sep/05-advsrchusr_image_not_found


You can add filters to the selection tool by clicking the ... button so you may customize your search.. After you finish the filter, press Refresh.



In the Replay Calls menu you can see by default all calls recorded today. They can be found in the All folder on the left and distributed among the users.

Note: You can only play the calls that your user account has permission to playback.


Quick Play

Next we will show you how to listen to your calls. Click on speaker icon and a new window will appear, as shown below:

Replay Calls >Audio Player

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/02-playrec_image_not_found


From here you can Play your selected call by pressing the highlighted button.
Notice the caller ID's, first the caller then the called, the start date&time and the duration.

In addition to listening to recorded calls, if a call has an associated video recording, shown by a blue-lit film icon, you can click on it to view the video recording with the call's audio.

Replay Calls > Video Player

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/17-videoplay_image_not_found

 This will open the Video Player window, which displayes the time, date and the parties involved with the associated call.


Live Monitoring

If a call is in progress it can be monitored by selecting the play icon within Active Calls



Properties of the call

Click on the details icon and choose Properties, or double-click a call. A window will appear, as shown below:

Replay Calls >Call Properties

Here you can view the call/video details, view/change the call's category, set description of call or export the call to email or to disk using wav or speex format. 

Categories
You can assign more users/categories to a call

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo4_image_not_found

 

Editing Descriptions

In the text box enter the description you want. Then click the Save button.

 

Quick Save - Mailing

The options presented are Save Call or sending it by E-mail using the Wav or the Speex format.

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo6_image_not_found

 

Wav(Waveform Audio) A common audio uncompressed file format for Windows computers (.wav). It has the advantage of being played by any Microsoft Windows sound application, the disadvantage being that it is uncompressed, thus, very large.
SpeexA free software speech codec designed for VoIP which provides very good quality speech and low bit rate, thus, occupying less disk space.

 


External Numbers - Customers

Phone number can be added/assigned to a customer. For this, click on exclamation mark and choose Add to Customer

Replay Calls > Add to Customer

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/06-customers_image_not_found

You can select an existing customer or add a new one.


Advanced Search

In the Replay Calls page you can search recordings

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-09-Sep/05-advsrchusr_image_not_found

You can add filters to the selection tool by clicking the ... button so you may customize your search.. After you finish the filter, press Refresh.