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Replay Calls is the main user page. From here you can play and search recordings and access the call details page for each recording. Video recordings can also be accessed from hereIntroduction

From the top menu choose Replay Calls:

Menu > Replay Calls

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In the Replay Calls menu you can see by default all calls recorded today. They can be found in the All folder on the left and distributed among the users.

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Replay Calls >Audio Player


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From here you can Play your selected call by pressing the highlighted button.
Notice the caller ID's, first the caller then the called, the start date&time and the duration.

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Replay Calls > Video Player


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 This will open the Video Player window, which displayes the time, date and the parties involved with the associated call.

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Replay Calls >Audio Player


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Properties of the call


Click on the details icon and choose Properties, or double-click a call. A window will appear, as shown below:

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Replay Calls >Call Properties


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Here you can view the call/video details, view/change the call's category, set description of call or export the call to email or to disk using wav or speex format. 

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Categories
You can assign more users/categories to a call04-callinfo4.pngImage Removed


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo4_image_not_found


 


Editing Descriptions


In the text box enter the description you want. Then click the Save button.5DX04-callinfo5.pngImage Removed


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/5DX04-callinfo5_image_not_found


 


Quick Save - Mailing


The options presented are Save Call or sending it by E-mail using the Wav or the Speex format.04-callinfo6.pngImage Removed


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo6_image_not_found


 


Wav(Waveform Audio) A common audio uncompressed file format for Windows computers (.wav). It has the advantage of being played by any Microsoft Windows sound application, the disadvantage being that it is uncompressed, thus, very large.
SpeexA free software speech codec designed for VoIP which provides very good quality speech and low bit rate, thus, occupying less disk space.

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Replay Calls > Add to Customer


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You can select an existing customer or add a new one.

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In the Replay Calls page you can search recordings05-advsrchusr.pngImage Removed


https://wiki2.raisoftware.ro/uploads/images/gallery/2016-09-Sep/05-advsrchusr_image_not_found


You can add filters to the selection tool by clicking the ... button so you may customize your search.. After you finish the filter, press Refresh.

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Replay Calls >Audio Player

02-playrec.pngImage Removedhttps://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/02-playrec_image_not_found


From here you can Play your selected call by pressing the highlighted button.
Notice the caller ID's, first the caller then the called, the start date&time and the duration.

...

Replay Calls > Video Player

17-videoplay.pngImage Removedhttps://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/17-videoplay_image_not_found

 This will open the Video Player window, which displayes the time, date and the parties involved with the associated call.

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If a call is in progress it can be monitored . For this, press the speaker button and the following window is shown:

Replay Calls >Audio Player

03-monitor.pngImage Removedby selecting the play icon within Active Calls


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Properties of the call

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Replay Calls >Call Properties

04-callinfo1.pngImage RemovedImage Added

Here you can view the call/video details, view/change the call's category, set description of call or export the call to email or to disk using wav or speex format. 

Categories
You can assign more users/categories to a call04-callinfo4.pngImage Removed

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo4_image_not_found

 

Editing Descriptions

In the text box enter the description you want. Then click the Save button.

5DX04-callinfo5.pngImage RemovedImage Added

 

Quick Save - Mailing

The options presented are Save Call or sending it by E-mail using the Wav or the Speex format.04-callinfo6.pngImage Removed

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/04-callinfo6_image_not_found

 

Wav(Waveform Audio) A common audio uncompressed file format for Windows computers (.wav). It has the advantage of being played by any Microsoft Windows sound application, the disadvantage being that it is uncompressed, thus, very large.
SpeexA free software speech codec designed for VoIP which provides very good quality speech and low bit rate, thus, occupying less disk space.

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Replay Calls > Add to Customer

06-customers.pngImage Removedhttps://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/06-customers_image_not_found

You can select an existing customer or add a new one.

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In the Replay Calls page you can search recordings05-advsrchusr.pngImage Removed

https://wiki2.raisoftware.ro/uploads/images/gallery/2016-09-Sep/05-advsrchusr_image_not_found

You can add filters to the selection tool by clicking the ... button so you may customize your search.. After you finish the filter, press Refresh.