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Replay Calls > Video Player


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 This will open the Video Player window, which displayes the time, date and the parties involved with the associated call.

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Replay Calls >Audio Player


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Properties of the call


Click on the details icon and choose Properties, or double-click a call. A window will appear, as shown below:

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Replay Calls >Call Properties


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Here you can view the call/video details, view/change the call's category, set description of call or export the call to email or to disk using wav or speex format. 

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Categories
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Editing Descriptions


In the text box enter the description you want. Then click the Save button.5DX04-callinfo5.pngImage Removed


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Quick Save - Mailing


The options presented are Save Call or sending it by E-mail using the Wav or the Speex format.04-callinfo6.pngImage Removed


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Wav(Waveform Audio) A common audio uncompressed file format for Windows computers (.wav). It has the advantage of being played by any Microsoft Windows sound application, the disadvantage being that it is uncompressed, thus, very large.
SpeexA free software speech codec designed for VoIP which provides very good quality speech and low bit rate, thus, occupying less disk space.

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Replay Calls > Add to Customer


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You can select an existing customer or add a new one.

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In the Replay Calls page you can search recordings05-advsrchusr.pngImage Removed


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You can add filters to the selection tool by clicking the ... button so you may customize your search.. After you finish the filter, press Refresh.

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Replay Calls > Video Player

17-videoplay.pngImage Removedhttps://wiki2.raisoftware.ro/uploads/images/gallery/2016-08-Aug/17-videoplay_image_not_found

 This will open the Video Player window, which displayes the time, date and the parties involved with the associated call.

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